Job Description

As a Commercial Account Specialist, you will introduce Toole's Ace Hardware's solutions, products, and services to business customers. You will spend time meeting first-time and current business customers and learning their needs. You will generate new internal leads and build relationships, connecting in the store or through personal visits and in-store workshops and events. Also, your role is to inform and offer customers the complete suite of sales support options by engaging customers to think about the possibilities of Toole's Ace Hardware in their businesses. The duties of the Commercial Account Specialist position are to be performed while demonstrating and encouraging Toole's Ace Hardware's business solutions.

At Toole's Ace Hardware, we’re independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace goes beyond hardware: build a future, a purpose, and a community with us.

Essential Duties and Responsibilities:

• Pick, pull and pack business customer orders and/or delivery items
• Generate customer invoices
• Market program to internal and external business customers
• Generate sales leads from potential new customers
• Create and maintain customer relationships
• Learn customer base by interviewing customers, understanding current customer solution needs, and making purchase recommendations
• Perform product research for unique and special orders
• Generate customer quotes and process customer orders
• Establish sourcing or products of vendors
• Monitor competition’s pricing, product assortment, services, fees and marketing efforts to ensure store’s commercial sales program is competitive
• Track and review purchase habits that enable new sales opportunities or identification of new business customers
• Empower, involve and provide support to entire store personnel in the commercial sales process

Requirements:

Education/Training:

• High School degree, some college preferred. Possess product knowledge of hardware/commercial/consumable products along with a willingness to learn

Experience:

• Sales experience with retail and/or business customers

Skills/Knowledge:

• Comfortable interacting with existing customers and qualified leads by phone and in person.
• Excellent communication skills, exceptional organizational ability, high attention to detail and ability to multi-task
• Strong time management skills
• Ability and willingness to work flexible hours dependent on business customer needs
• Knowledge of retail computer systems, MS Word and Excel a plus
• Bilingual (Spanish) verbal and written communication skills a plus

Valid State Driver’s License with a clean driving record in accordance with company’s insurance carrier’s standards.

Physical Demands:

• Ability to stand and walk for extended periods of time
• Must be able to bed and stoop, grasp products, and climb ladders
• Must be able to bend and lift loads, up to 50 lbs. unassisted and able to push and pull carts with products

Pay, Benefits, and Perks:

• Paid time off
• Health Insurance or discount card for medical, dental, vision, and prescriptions
• Short term disability
• Life insurance
• Retirement plan with company match
• Holiday pay
• Employee discounts on product
• Perkspot discounts on services and products
• Uniform shirts provided

Click through and start your journey with us now!

Toole's Ace Hardware is a locally owned and operated chain of hardware stores in Central Florida. Since 1906, our company has presented itself as the staple hardware store featuring customer-minded employees. Since our adoption of the Ace brand, we have evolved with each store opened and we are proud of our current 14 locations. As we constantly grow, we’re on the lookout to find like-minded people to join us on this experience.

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