Job Description

Job Title: Dispatch Coordinator

Location: Fort Worth, TX

Reports To: Dispatch Manager

Schedule: Monday through Friday from 10 AM to 7 PM | Saturday from 5 AM to 3 PM

What We're Looking for in a Dispatch Coordinator:

We are seeking a highly organized and proactive Dispatch Coordinator to join our operations team. This role is responsible for managing daily fuel and/or bulk lubricant deliveries, coordinating drivers, monitoring inventory, and ensuring top-tier customer service. The ideal candidate thrives in a fast-paced environment, is a strong problem solver, and has excellent communication skills.

Essential Duties and Responsibilities of a Dispatch Coordinator:

• Respond promptly to customer and sales representative inquiries regarding ETAs or delays via phone and email.
• Support drivers with day-to-day issues such as scheduling truck maintenance, updating customer site/contact information, and resolving delivery complications.
• Monitor fuel and bulk lubricant inventory at customer sites and make real-time dispatching decisions based on usage and market conditions.
• Plan and assign deliveries to carded drivers based on truck capacity and route efficiency.
• Process and review orders and prepare delivery schedules.
• Manage delivery adjustments including diverting, canceling, or adding loads as needed.
• Ensure a high standard of customer experience and satisfaction.
• Use effective planning to maximize productivity, profitability, and service levels.
• Anticipate and resolve delivery or scheduling issues quickly and efficiently.
• Perform load planning and coordinate load assignments.
• Complete administrative tasks including data entry and processing of dispatch paperwork.

Skills and Qualifications of a Dispatch Coordinator:

• Prior experience in dispatch or logistics coordination preferred.
• Familiarity with fuel inventory management tools is a plus.
• Strong multitasking, organizational, and time management abilities.
• Clear and professional communication skills (written and verbal).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work in a high-pressure, fast-paced environment and adapt to changes.

Core Competencies

• Decision-Making: Analyze issues and determine the best course of action quickly and effectively.
• Project Management: Prioritize and coordinate multiple tasks to ensure efficient and timely delivery.
• Results-Driven: Demonstrates a passion for exceeding performance standards and continuously improving service delivery.

Physical Demands

• Must be able to sit, stand, and walk for extended periods.
• Ability to lift and move up to 25 lbs regularly and up to 50 lbs occasionally.
• Must have sufficient vision and hearing (with or without correction) to safely perform job duties.
• Ability to communicate clearly through speech.

Attendance Requirements

• This position requires consistent in-person attendance.
• Timeliness and dependability are essential to this role.

About Us:

At Reeder Distributors Inc., a family-owned and operated company since 1973, we pride ourselves on our rich history, unwavering commitment to excellence, and a legacy built on reliability, customer service, and quality. What began as a small venture during the oil crisis has grown into a leading regional distributorship, proudly serving Texas, Louisiana, Oklahoma, and New Mexico.

Our team's dedication and long-term service have created strong customer relationships, and a work culture rooted in integrity and growth. We're passionate about exceeding expectations and preserving our legacy for future generations.

Join us and be part of a company that values its people, its history, and its future.

Candidates must pass a background check and drug screen prior to hiring.

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