Job Description

Experienced Dispatcher

At United Air Temp, we pride ourselves on delivering top-notch HVAC services to our valued customers. With years of experience in the industry, we provide reliable, efficient, and high-quality service. As we continue to grow, we seek a skilled and experienced Dispatcher to join our dynamic team.

We seek an organized and detail-oriented Dispatcher to manage and coordinate our HVAC, Plumbing, and Electrical technicians’ team. The ideal candidate will have excellent communication skills, a strong understanding of HVAC, Plumbing, and Electrical services, and the ability to handle high-pressure situations easily.

Experienced Dispatcher Key Responsibilities:

• Efficiently schedule and dispatch HVAC technicians to service calls, installations, and maintenance jobs.
• Coordinate and prioritize service requests to ensure timely and effective service delivery.
• Communicate with customers to confirm appointments, provide updates, and address service-related inquiries.
• Monitor technicians' progress throughout the day, adjusting schedules as necessary.
• Maintain accurate records of service calls, technician assignments, and customer interactions.
• Ensure that all dispatching activities comply with company policies and procedures.
• Collaborate with the service team to optimize workflow and improve efficiency.
• Handle emergency calls and dispatch technicians promptly to urgent service needs.
• Utilize dispatching software and other tools to manage schedules and track technician availability.

Experienced Dispatcher Qualifications:

• Must have three-plus years of experience as a Dispatcher or in a similar role.
• Excellent organizational and multitasking skills.
• Ability to work in a fast-paced environment and handle high-pressure situations effectively.
• Exceptional communication skills, both verbal and written.
• Proficiency with dispatching software and other computer applications (e.g., MS Office).
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively with team members and other departments.
• Customer-focused mindset with a commitment to providing excellent service.

Experienced Dispatcher Preferred Qualifications:

• Previous experience with Sawin software is a plus.
• Bilingual abilities are advantageous.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Paid time off and holidays.
• Health, dental, and vision insurance.

Join United Air Temp and become a vital part of a team that values expertise, dedication, and customer satisfaction. We look forward to receiving your application!

United Air Temp is an equal opportunity employer. We celebrate diversity and

are committed to creating an inclusive environment for all employees.

From a small local business to a regional firm serving multiple communities throughout the southeast, United Air Temp has over fifty branch locations and over 400 technicians and support staff. Today, our growth is limited only by our imagination as we strive to prove ourselves as a true leader in the home comfort industry.
Integrity, professionalism, and social responsibility are the ethics United Air Temp’s history is based on, and they continue to drive our mission today in providing exceptional customer experiences.
United Air Temp is firmly committed to its core business ethics:
Honesty
Integrity
Loyalty
Fairness
Respect
Socially, we’re committed to protecting the health and safety of the communities we serve. For our customers, this means delivering HVAC, electrical, and plumbing services that exceed expectations. For our employees, it means being treated fairly and provided with the education, development, and support needed to uphold our high-performance standards.
Our Mission Statement
Treat others the way you want to be treated. At United Air Temp, this translates into seeking and hiring the best—people who understand that the customer comes first. Provide our customers with outstanding service by constantly reinventing competitive advantages and maintaining consistent standards of excellence.
HVAC, Electrical, and Plumbing Services
From preventative maintenance to guaranteed repairs, United Air Temp is ready to perform when you need home comfort services, including:
Plumbing repairs and replacements
Air conditioning installations and repairs
Heating systems, including furnaces and boilers,
Maintenance programs for AC, heating, and plumbing systems
Geothermal heat pump installation
Indoor air quality
Main water line replacement
Drain cleaning
Hot water tank replacement
The United Air Temp Difference
You receive outstanding service when choosing award-winning United Air Temp as your HVAC, electrical, and plumbing provider.
We Offer:
Convenient 2-hour windows for routine repair and maintenance services
24/7 emergency service
Continuous updates on service techniques and technologies
Reports on all work performed
A 90-year+ tradition of customer care and service excellence

Job Tags

Similar Jobs