Job Description

Job Summary: The shop dispatcher is the quarterback of any retail automotive service operation. Scheduling work, promoting efficiency and productivity, and keeping customers satisfied are keys to a dealership’s success. We will offer the right shop dispatch candidate a generous pay plan, bonus structure on productivity and a secure future. Responsibilities:

• Responsible for promoting exceptional levels of shop efficiency and productivity.
• Schedules shop work to create maximum productivity for all skilled level technicians.
• Responsible for doing all that is necessary for service customer satisfaction.
• Responsible to ensure proper warranty tech time and operation codes are properly used.
• Responsible for developing and maintaining effective communication between the shop and parts department employees.
• Responsible for maintaining a clean and orderly shop.
• Ensure that assigned work has been performed and the repair order has been completed properly.
• Review scheduled maintenance for all service equipment.
• Review with Service Manager a list of needed service department supplies, repairs, safety policies and daily, weekly workload.

Qualifications: * At least two years of automotive dealership service department experience, preferably as a service dispatcher, or Master/A level Technician, and preferably in a union shop.

• A steady job history and track record for success.
• Has fluent hands-on experience with Dealer Management Systems.
• Excellent communication skills for interacting with technicians and customers.
• Understands how to effectively load a service shop schedule.
• Can distribute work to technicians in an orderly and efficient manner.
• Team player that works well with service, parts, and other dealership employees.
• Can continually be responsive to the needs and concerns of the service manager and all service personnel.
• Must pass pre-hire background, DMV, and drug assessments.

Benefits

• Competitive pay
• Employee Discounts
• Hands on Training
• Paid Time Off
• Flexible Spending Account
• 401k
• Health & Dental Benefits

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Local area, Flexible hours,

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